Shipping and Returns

Shipping

We ship from the United States. Orders are processed within 2-3 business days, then shipped. Shipping is free on all orders. Delivery time is shown at checkout.

You'll get a tracking email once your order ships. Allow up to 24 hours for tracking to update.

We ship to select international countries. If your country isn't at checkout, we don't ship there yet. International customers are responsible for any customs or import fees.

Need to change or cancel an order? Contact us before it ships. Once it ships, we can't make changes.

Returns

Returns are accepted within 15 days of delivery.

Try them on at home. To qualify for a refund, frames must come back in new condition, free of scratches, wear, or damage, with the original box, case, and lens cloth. Returns that don't meet this may be refused or refunded in part.

To start a return, contact us at support@pleinaireyewear.com with your order number.

Returns are free for US orders. We'll email you a prepaid return label. International customers are responsible for return shipping costs.

Refunds are issued to your original payment method within 5 business days of us receiving and inspecting the return.

Sale items are final and cannot be returned.